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  • Leading the change management activities within a structured process framework.
  • Organization of the teams for the change
  • Escalation if needed through the change window.
  • Update and follow-up on any needed modifications for the next set of changes
  • Provide awareness to PMs and technical teams on approvals or missing information for a change.
  • Ensure that all staff are confirmed for the change.
  • Make sure the bridge is open and all can access it before change occurs.
  • Lead cadence reviews for changes that will be occurring.
  • Assist incorporating new approach to managing change and support operations that fall
    within the domain of change management.
  • Attend CAB meetings is the main to understand and make sure all changes are accurate and
    pass the CAB approvals.
  • Evaluating the change impact and organizational readiness to limit potential risk.
  • Evaluating the risk of change and providing actionable guidelines on reducing the impact.
  • Evaluating resistance in adopting the change at the user level and technology level.
  • Managing the change portfolio, which allows the organization to prepare for and successfully adopt
    the changes.
  • Authorize minor change requests and coordinate with the Change Advisory Board for changes
    presenting higher risk.
  • Conduct post-implementation reviews to assess the decisions and performance related to the
    change request.
  • Creation of a KPI to mark success and areas of learning.
  • Maintain OLA reports
  • Capture completed changes and review unsuccessful changes.

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